Lucy Wang

Spearheaded the design and rollout of Square's POS system status bar across iOS, Android, and 1st-party hardware, simplifying complex connectivity signals into a scalable, discoverable, and actionable interface for sellers.

Designed and shipped Square's inaugural remote device fleet management tool, partnering with product and engineering across web, mobile, and server to deliver a reusable framework for real-time device management.

Optimized user experience by transforming intricate hardware and connectivity data into an intuitive system, significantly improving operational efficiency and device oversight for a diverse seller base.

Championed the design for the Shopify Logistics buyer order & parcel tracking portal, directly improving the post-purchase experience for millions of buyers globally.

Spearheaded the Fast Shipping tags project, boosting buyer conversion rates and increasing merchant adoption on both the product page and checkout flows.

Delivered intuitive design solutions that enhanced the e-commerce ecosystem, contributing to improved user satisfaction and merchant success across the platform.

Directed design strategy for a new responsive online banking experience, successfully launching to 135,000 beta users and later rolling out to 3 million customers.

Reimagined the checking, savings, and credit card account experiences, leading to improved user satisfaction and engagement within the online banking platform.

Led the mobile banking app's bottom navigation redesign and native feature onboarding framework for Scotiabank's Advice+, enhancing user education through dynamic and contextual solutions.